FAQ

Frequently asked questions

Shipping

How long does shipping take?


All items will be shipped within 3 working days. In the UK your order will ship via Royal Mail 1st class, and isn’t tracked. It usually takes 2-3 days to arrive, but in some cases can take up to 14 working days. Items such as face masks are made to order, so they ship in 1-14 days. Please note that due to covid-19, there are still some delays with orders. Haven’t received a confirmation/dispatch email? Please check your junk mail – sometimes the emails end up there, otherwise, please email us at info@lovelyboydesigns.co.uk




How do you ship my order?


We ship everything via Royal Mail, 1st class. All orders are untracked unless they are over £40, including international orders.




Can I return my order?


Absoluelty. We accept returns within 14 days of delivery. Just send us an email to let us know at info@lovelyboydesigns.co.uk, before you send it. Buyers are responsible for any return shipping costs and items must be in original condition and include all original packaging.




Do you ship internationally?


Yes! International shipping costs are calculated at checkout.




Order hasn’t arrived?


Feel free to contact us at info@lovelyboydesigns.co.uk, if you’re worried your order has gone missing in the post. Please note – Royal Mail is not considering items ‘lost’ until 14 days after they’ve shipped, and we’ve seen orders take even longer than that, especially during covid19.





Commissions

How long does an illustration take?


Illustrations 5-7 business days Logos 7-14 business days This timing can be extended based on changes/ lapses in communication




How do I receive my files?


Electronically unless otherwise requested. An additional fee may apply for prints etc




Can I sell merch with the commission I purchase?


Special agreements, legalities and rates will apply.




What happens If I change my mind partially or completely?


Deposit is nonrefundable as soon as I start on the job.




How long do I have to pay off my balance?


7 days free and then a 5% fee is added each week time after that.